ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus (ManageEngine)

Help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization

Licences

Please login to view pricing

Overview

ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. The IT help desk plays an important part in the provision of IT Services. It is very often the first contact the users have in their use of IT Services when something does not work as expected. The IT help desk is a single point of contact for end-users who need help. Without this, an organization could certainly face losses due to inefficiencies.

ManageEngine ServiceDesk Plus is available in three editions:

  • Enterprise Edition: Help Desk + ITIL® + Asset + Project.
  • Professional Edition: Help Desk + Asset Management.
  • Standard Edition: IT Help Desk Software.

Product Features

Key Features:

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customizations
  • Deploy on cloud or on-premise
  • ITIL compatible
  • Incident management
  • Self-service portal
  • Multi-site support
  • SLA management
  • Help desk reports
  • Asset management
  • Problem management
  • Service catalog
  • CMDB